Privacy Policy

TLC Landscape Management, LLC
506 E 1st Ave, Kennewick 99336

Phone: (509) 627-9384
Email: office@tlclandscapemanagement.com

Effective Date: June 26, 2026

TLC Landscape Management, LLC Privacy Policy

TLC Landscape Management, LLC ("TLC Landscape Management," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information, including our text messaging (SMS) communications.

Information We Collect

We may collect the following information when you request services, contact us, or communicate with us:

• Name
• Phone number
• Email address
• Property address
• Billing information
• Service history
• Communication preferences
• Any information you voluntarily provide

How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Send estimates, invoices, and receipts
• Provide service updates
• Respond to customer inquiries
• Deliver customer support
• Manage your account
• Send reminders about scheduled services
• Notify you about weather-related schedule changes
• Send promotional offers or seasonal service reminders (only if you have opted in)

SMS/Text Messaging

By providing your mobile phone number and opting in, you consent to receive text messages from TLC Landscape Management regarding:

• Appointment reminders
• Service confirmations
• Technician arrival notifications
• Schedule updates
• Estimates and invoices
• Payment reminders
• Seasonal service reminders
• Promotional offers (if you have chosen to receive marketing messages)

Message frequency varies depending on your services and communication preferences.

Message and data rates may apply.

Opting Out and Getting Help

You may opt out of receiving SMS messages at any time by replying:

STOP

After you send STOP, you will receive one confirmation message and will no longer receive text messages unless you opt in again.

For assistance, reply:

HELP

or contact us directly at:

Phone: (509) 509-627-9384

Email: office@tlclandscapemanagement.com

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to customer information is limited to authorized personnel who need the information to perform their job duties.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers when necessary to operate our business, including:

• Payment processors
• Accounting software providers
• Customer relationship management (CRM) platforms
• Scheduling and dispatch software
• SMS messaging providers
• Website hosting providers

These providers are permitted to use your information only to perform services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Retention

We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request to:

• Review the personal information we maintain
• Correct inaccurate information
• Update your contact information
• Request deletion of your information, subject to legal or contractual requirements

To make a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TLC Landscape Management, LLC
506 E 1st Ave Kennewick WA 99336

Phone: (509) 627-9384

Email: office@tlclandscapemanagement.com

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

This policy is suitable for most landscaping businesses and includes the SMS disclosures typically expected by carriers for business texting (including opt-out instructions, HELP/STOP language, message frequency, and the statement that SMS consent is not shared for marketing). Replace the placeholder phone number and email with your actual business contact information before publishing it on your website.